Help Center
Everything you need to know. Can't find it? Contact us.
Orders & Delivery
How fast will I receive my key?
Instantly. As soon as your payment is confirmed, your key appears in your order page and game library, and a receipt lands in your inbox.
Where do I find my purchased keys?
Open Account → Game Library or the order confirmation page, then click "Reveal Key". Keys are never sent in plain text by email for your security.
My payment succeeded but the order shows pending — what now?
Payments usually settle in seconds. If an order stays pending for more than 15 minutes, contact support with your order number and we will sort it out.
Keys & Activation
Are your keys official?
Yes — every key is sourced from official distributors and verified before sale.
A key will not activate. What should I do?
First double-check the platform and region on your order. If it still fails, open a support ticket — unrevealed or faulty keys are replaced or refunded.
What does "Global" region mean?
A Global key activates in any country. Region-locked keys (e.g. Europe) activate only in that region — the region is always shown before purchase.
Payments & Refunds
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay and Google Pay, with more regional methods coming.
Can I get a refund?
Unrevealed keys are eligible for a refund within 14 days. Once a key has been revealed it can no longer be returned, unless it is faulty. See our Refund Policy for details.
Is my payment information safe?
Card details are processed entirely by our payment providers and never touch our servers.
Account
Do I need an account to buy?
No — guest checkout works fine. An account keeps every purchase in a permanent game library, though.
How do I reset my password?
Use the "Forgot password?" link on the sign-in page and follow the emailed instructions.